Account Manager


Proval Technologies
Noida, UTTAR PRADESH, India
Technology Client Servicing

Full Time - No of Openings: 1
Employer Login

"client Servicing" "SLA Management" ITSM PAAS SAAS MTAAS DCops "Shared Services"

Job Roles/ Responsibilities :

·         Responsible for service delivery. This includes operations management, interaction with clients and team, planning , strategy & implementation.

·         Work to mitigate the impact of service failures and improve quality. Ensure the day to day operational delivery and efficient resolution by the technical teams works towards achieving cost and SLA objectives.

·         Operations – Process Management Support Knowledge Management initiative, Ensuring 100 % maintenance of SOPs in Knowledge repository

·         Prepare and own the Client and Internal Communications and Escalation Plans.

·         Ensure adherence to the agreed Communications and Escalation Plan

·         Accountable for the identification and tracking, within the delivery teams, of incidents to resolution. Initiating any necessary escalations in line with agreed processes & models.

·         Provide input into bids, due diligence and transition planning for new contracts.

·         Ensure OLA’s, SLA’s are in alignment with and capable of delivering services within contracted timeframes.

·         Prepare, implement and enforce formal models internally and with the client to effectively manage the contract(s)

·         Addressing team issues, proactively tackle problems that arise in the team and resolve them to ensure there is no negative impact on productivity and delivery of Projects.

·         Responsible to ensure project needs are timely identified and communicated ie (New Hires, Infra needs etc.)

·         Should be well Versed with Tools and software setups and process engineering.

·         Ability to lead a project right from its inception 

 

Preferences

Salary: Not specified
Age: Any
Gender: Any
Expected Join Date: March 30, 2017
Experience: 3 years - 7 years
Max Notice Period: Any
ProVal Technologies

ProVal Technologies is a Chicago, IL based master managed services provider (MSP). Our forte is managed services and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.

 

The company is driven by our core values (reflected by our name), and provides an excellent learning platform and career path to its employees. A culture driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success.

Share

Copy Link